Frequently asked questions

Playhive is an online store for digital games and gift cards. We offer game keys and activation codes for PC, PlayStation 3, PlayStation 4, PlayStation 5, Nintendo and Xbox, plus a wide range of gift cards such as PSN, Xbox and more. Everything is digital and delivered electronically — there are no physical discs or shipping involved.

No. Playhive is a buy-only store — customers can purchase digital keys, activation codes and gift cards, but there is no option to sell or list your own products. This keeps the experience simple and every product verified.

We carry titles for PC, PlayStation 3/4/5, Nintendo and Xbox, alongside gift cards for popular platforms including PSN, Xbox and others. You can browse everything from the Shop and filter by platform to find exactly what you're after.

Some products may be tied to a specific region. Any regional requirements are listed clearly on the individual product page, so please review the details there before completing your purchase.

Payments are made securely by credit card at checkout. Your details are processed through an encrypted, industry-standard payment flow, so your information stays protected from start to finish.

Yes. All transactions are encrypted and handled over a secure connection. We take security seriously and use trusted measures to keep your payment information safe at every step.

Absolutely. After a successful purchase you'll receive an order confirmation by email containing your order details and your product code(s).

First, double-check your card details and that your card supports online purchases. If the problem continues, contact your card provider, or reach out to our support team via the contact form and we'll help you sort it out.

All digital keys and gift card codes are sent to the email address used at checkout. Once your payment is confirmed, your code is delivered to your inbox automatically.

Delivery is typically instant. In the vast majority of cases your code arrives within seconds of completing payment. During rare high-demand moments it may take a little longer — if you haven't received anything, check your spam folder and then contact support.

Start by checking your spam or promotions folder and confirm the email address on your order is correct. If your code still isn't there, get in touch through the contact form or by email and we'll resend it right away.

Of course. Gift card codes are delivered to your email, so you can forward the code to whoever you like. It's a quick, last-minute-friendly way to gift games and credit.

Creating an account lets you track your orders, keep a wishlist and access your purchase history in one place. Registration is quick and free.

Click the account icon in the top navigation and choose to register. Enter your email and a password, and you're in — ready to shop and manage your orders.

Use the "forgot password" option on the login screen. We'll email you a secure link to reset it. If you don't receive the email, check your spam folder or contact support.

Once logged in, your full order history — including every code you've received — is available in your account area.

Activation steps depend on the platform. The exact instructions for each product are listed on its product page, so you'll always know precisely how to redeem your key before and after you buy.

Each gift card's product page explains where and how to redeem the code on the relevant platform. Follow those steps and the balance will be added to your account.

Most PC titles are redeemed through the relevant launcher or client listed on the product page. Check the product details for any specific requirements before purchasing.

Make sure you've followed the activation steps on the product page exactly and that you're redeeming on the correct platform and region. If it still won't activate, contact our support team with your order details and we'll investigate immediately.

You can reach us any time through the contact form or by email. We aim to respond as quickly as possible and our team is available around the clock.

To help us resolve things fast, please include your order number, the product name and a short description of the issue. The more detail you share, the quicker we can help.

If anything here didn't cover what you need, head to our Contact Us page and send us a message — we're happy to help.