Frequently asked questions

Playhive is an online store for digital games and gift cards. We sell game keys, activation codes, wallet top-ups and gift cards for PC, PlayStation 3, PlayStation 4, PlayStation 5, Nintendo and Xbox. Everything is delivered electronically — there are no discs, no packaging and nothing to ship.

No. Playhive is a buy-only store. You can purchase digital keys, activation codes and gift cards, but there is no option to sell or list your own products. Keeping it purchase-only lets us focus on a fast, reliable experience for every order.

We carry titles for PC, PlayStation 3/4/5, Nintendo and Xbox, alongside gift cards for PSN, Xbox, Steam and Nintendo eShop. Browse everything from the Shop and filter by platform, or jump straight to our gift cards.

Yes. Every key and code we sell is a legitimate digital product that activates on its official platform. If a code you receive ever fails to activate for a reason on our end, it is covered by our Refund & Returns Policy.

All prices on Playhive are displayed in euros (EUR). The amount you see at checkout is the amount you pay. If your card is issued in another currency, your bank will handle the conversion at their own rate.

No. Shopping and checkout happen entirely in your web browser. You'll only need the relevant platform or launcher (for example Steam, the PlayStation Store or your Nintendo account) later, when it's time to redeem the code you receive.

Some products are tied to a specific region or store. Any regional requirement is stated clearly on the individual product page, so please review those details before you buy to make sure the product works where you intend to use it.

We accept major credit and debit cards. You can see every available payment option right on the checkout page — just enter your card details there and your order is processed securely. All prices and charges are in euros (EUR).

Yes. Payments are processed over an encrypted, industry-standard connection. Your full card number is never stored on our servers — it's handled directly within the secure payment flow, so your details stay protected from start to finish.

We do not keep your full card details. Sensitive payment data is processed securely by our payment provider and is not retained by us, which means there is no stored card number for anyone to access.

Declines usually come from the bank rather than our store. Double-check your card number, expiry and security code, confirm the card is enabled for online purchases, and make sure you have sufficient funds. If it still won't go through, contact your card provider, or reach us via the contact form and we'll help.

No. The total shown at checkout is what you pay. We don't add surprise handling or delivery fees — because everything is digital, there are no shipping costs at all.

Yes. After a successful purchase you'll receive an order confirmation by email with your order details and product code(s). If you have an account, the same order and receipt are stored in your order history for easy reference.

First check your spam or promotions folder, and confirm the email address you entered is correct. If there's still nothing after a few minutes, contact us through the contact form with the email you used and we'll locate the order and send your code straight away.

Your key or gift-card code is emailed to the address you used at checkout. If you're signed in to an account, the same code is also saved in your order history so you can find it any time.

Delivery is digital and usually instant — most codes arrive within a few minutes of your payment being confirmed. During rare periods of high demand it can take a little longer. If your code hasn't appeared, check your spam folder and then contact support.

Start by checking your spam or promotions folder and confirm the email address on your order is spelled correctly. If your code still isn't there after a few minutes, get in touch via the contact form or by email and we'll resend it.

No. Every product on Playhive is 100% digital — game keys, activation codes, wallet top-ups and gift-card codes. Nothing physical is posted, so there are no shipping costs and no waiting for a courier.

Absolutely. Gift-card codes are delivered to your email, so you can pass the code on to whoever you like. Browse the options on our gift cards page — it's a great last-minute way to gift games or wallet credit.

If a key is invalid, incorrect or never delivered, you're covered — see our Refund & Returns Policy for how we handle replacements and refunds. Because codes are one-time use, keys that have already been revealed or activated, and change-of-mind requests, are generally non-refundable.

Because delivery is near-instant and codes are single-use, orders can't usually be cancelled once the code has been issued. If you think something went wrong with your order, contact us as soon as possible through the contact form and we'll do what we can to help.

Yes. Add as many products as you like to your cart and check out in a single transaction. Each key or code is delivered together in your confirmation email and saved to your account order history.

Yes — a free account is required to place an order. It only takes a minute (just an email and a password), and it keeps every key you buy in one place: you can re-download your codes any time, track your orders and save a wishlist across devices.

Choose the account option in the top navigation and select register. Enter your email address and a password, and you're set — ready to shop and manage your orders from your account area.

Use the “forgot password” link on the login screen and we'll email you a secure link to set a new one. If the email doesn't arrive, check your spam folder, then reach out via the contact form if you still need help.

Once you're logged in, your complete order history — including every code you've received — is available in your account area, so you never have to dig through old emails.

Yes. Sign in and open your account settings to update your email, password and other details. If you're locked out of the email on your account, contact support and we'll help you regain access.

We only use your details to process your orders, deliver your codes and provide support. Your data is handled over secure connections and is never sold. For the full picture, see our privacy policy linked in the site footer.

Please double-check your email address before you pay. Codes are delivered to exactly the address you enter at checkout, and we're not able to re-send an order to a different email afterwards — so it's important to get it right. Your codes are also saved to your account, so you can always open them there.

Activation steps depend on the platform, and the exact instructions for each product are listed right on its product page. That means you can see precisely how to redeem a key before you buy and again in your confirmation email afterwards.

Each gift card's product page explains where and how to redeem the code on its platform, whether that's PSN, Xbox, Steam or Nintendo eShop. Follow those steps and the balance is added to your wallet. You'll find them all on the gift cards page.

Most PC titles are redeemed through the launcher or client named on the product page, such as Steam. Check the product details for the correct client and any requirements before purchasing so activation is smooth.

Any regional restriction is listed on the product page. Always read that section before buying — a region-locked product will only activate on an account or store set to the stated region.

First, make sure you've followed the activation steps on the product page exactly and that you're redeeming on the correct platform and region. Double-check for easily confused characters when typing the code. If it still won't activate, contact support with your order details and we'll investigate right away.

Game keys generally don't expire, and we recommend redeeming your code soon after purchase to keep it safe. Any specific validity terms for a gift card or promotional product will be noted on its product page.

The product page lists the key details you need, including the platform and, for PC titles, the relevant requirements and client. Review these before buying to be sure the game will run on your setup.

You can reach us any time through the contact form or by email. Our team is available 24/7 and we aim to reply as quickly as possible.

Support is available around the clock, 24 hours a day, 7 days a week. Whenever an issue crops up, send us a message and we'll get to it as soon as we can.

To help us resolve things fast, include your order number, the product name and a short description of the issue. The more detail you share up front, the quicker we can sort it out.

Get in touch via the contact form with your order number and details of the problem. If the key qualifies under our Refund & Returns Policy, we'll arrange a replacement or refund.

We work to answer every message as fast as possible. Including your order number and a clear description of the issue helps us respond and resolve things in the fewest steps.

Reach out through the contact form as soon as you can and we'll review your case. Please note that revealed or activated codes and change-of-mind requests are generally non-refundable, as explained in our Refund & Returns Policy.

If anything here didn't cover what you need, head to our Contact Us page and send us a message — we're always happy to help.