Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (the “Terms”) govern your access to and use of the website playhive.store and the purchase of digital products offered through it (together, the “Service”). The Service is operated by Zorvex Digital OÜ (“Playhive”, “we”, “us” or “our”).

Please read these Terms carefully before you use the Service. By visiting the site, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Cookies Policy and Refund & Returns Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of them, you must not use the Service.

These Terms constitute a legally binding agreement between you and Playhive. We recommend that you save or print a copy for your records.

2. Definitions

In these Terms, the following words have the following meanings:

• “Customer”, “you” or “your” means any person who accesses the Service or places an order.
• “Digital Product” means any digital game key, activation code, download code, wallet top-up or gift-card code made available for purchase through the Service.
• “Key” means the unique alphanumeric code that allows activation of a Digital Product on the relevant platform.
• “Platform” means a third-party service on which a Digital Product is activated or redeemed, such as Steam, PlayStation Network, Xbox or Nintendo.
• “Order” means a request you submit to purchase one or more Digital Products.
• “Account” means the personal account you may create on the Service.

3. About Playhive

Playhive is an online store that sells Digital Products — including game keys, activation codes and gift cards for platforms such as PC, PlayStation (PS3, PS4 and PS5), Xbox and Nintendo — directly to customers.

Playhive is a store, not a marketplace. You purchase Digital Products directly from us; there is no facility for users to list, resell or trade their own items through the Service, and we never ask you to do so. Every product we offer is digital: we do not sell or ship physical goods, and no physical item will ever be dispatched to you.

4. Eligibility

To use the Service and place an Order you must be at least 18 years old, or the age of majority in your country of residence, and have the legal capacity to enter into a binding contract. By placing an Order you represent and warrant that you meet these requirements and that all information you provide is accurate, current and complete.

Certain Digital Products carry age ratings (for example PEGI or ESRB) set by their publishers. You are responsible for making sure that a product is suitable and lawful for you to purchase, activate and use in your jurisdiction.

5. Your account

You may browse the store and, in most cases, complete a purchase without creating an account. If you choose to create an Account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your Account.

You agree to notify us immediately at support@playhive.store if you become aware of, or suspect, any unauthorised access to or use of your Account. We may suspend, restrict or close any Account that we reasonably believe has been created with false information or used in breach of these Terms or applicable law.

6. Products, descriptions & regions

We make reasonable efforts to describe each Digital Product accurately, including the Platform on which it can be activated, any regional restrictions, the language, the edition and the activation requirements. The activation and redemption instructions for every product are set out on its individual product page, and you must read that page in full before you purchase.

• Some Digital Products are region-locked and can only be activated in specific countries or regions. It is your responsibility to confirm that a product will work for your region and Platform before completing your Order.
• Each Key can normally be activated only once. Once revealed or activated it cannot be reused, transferred or applied to more than one account.
• Activation and use of a Digital Product is also subject to the terms, conditions and end-user licence agreements of the relevant Platform or publisher. We are not responsible for changes a Platform may make to its own terms, availability or functionality.

Product images are provided for illustration only. We reserve the right to correct errors, update product information, and add, change or discontinue products at any time without liability to you.

7. Prices, currency & taxes

Prices are shown on the relevant product page and, unless stated otherwise, are displayed and charged in euro (EUR). While we take care to ensure that prices are accurate, errors may occasionally occur. Where the correct price of a product is higher than the price stated at the time of your Order, we will contact you before processing the Order so that you may confirm at the corrected price or cancel without charge.

Where applicable, taxes such as VAT are calculated and displayed before you complete payment. The total amount payable, including any applicable taxes, is shown to you at checkout before you confirm your Order.

8. Orders & formation of the contract

To place an Order, select your Digital Product or products, add them to your cart and proceed through checkout. Submitting an Order constitutes an offer by you to purchase the selected Digital Products subject to these Terms.

A binding contract between you and Playhive is formed only when we accept your Order, which we do by delivering the Digital Product or by sending an order confirmation to the email address you provide. Acting reasonably, we may refuse or cancel any Order — for example in cases of suspected fraud, a pricing or description error, unavailability, or a breach of these Terms. Where payment has already been taken for an Order that we cannot fulfil, we will refund it in full.

9. Payment

Payment is due in full at the time of purchase. We accept the payment methods shown at checkout, including major credit and debit cards. Your payment is handled by third-party payment service providers; by submitting payment you authorise us and those providers to charge the full Order amount, including any applicable taxes, to your chosen payment method.

Your card is charged immediately after the Order is placed. We do not collect or store your full card number or security code — these are processed securely by our payment providers, as described in our Privacy Policy. If a payment is declined, reversed or later found to be fraudulent, we may withhold or cancel delivery of the affected Digital Product and suspend the associated Account.

10. Delivery

Digital Products are delivered electronically. After your payment has been successfully processed, the Key or code is sent to the email address you provided at checkout and, where available, is also made accessible within your Account. Most Orders are delivered instantly or within a few minutes; in rare cases, delivery may take a little longer while routine verification or anti-fraud checks are completed.

If you have not received your Key, please first check the spam or junk folder of your email. If you still cannot locate it, contact us at support@playhive.store with your order details and we will help you, including resending the code once your Order has been verified. You are responsible for providing a correct, working email address; if you entered the wrong address, please contact us as soon as possible.

11. Cancellation, withdrawal & refunds

Because Digital Products are digital content supplied immediately after purchase, specific rules apply to cancellation, the statutory right of withdrawal and refunds. These rules are set out in full in our Refund & Returns Policy, which forms part of these Terms.

By purchasing a Digital Product and proceeding to delivery, you expressly request that we begin performance immediately and you acknowledge the effect this has on your right of withdrawal, as explained in that policy. Your mandatory statutory rights as a consumer are not affected.

12. Acceptable use

You agree that you will not, and will not attempt to:

• use the Service for any unlawful, fraudulent or unauthorised purpose, or in breach of any applicable law or third-party right;
• purchase Digital Products for fraudulent resale, or use stolen, unauthorised or otherwise illegitimate payment methods;
• resell, redistribute or commercially exploit Digital Products in breach of the applicable Platform or publisher terms;
• interfere with, disrupt or attempt to gain unauthorised access to the Service, its servers or networks, including through malware, scraping, bots or denial-of-service activity;
• circumvent, disable or interfere with the security or anti-fraud features of the Service; or
• copy, reproduce or misuse our content, branding or intellectual property.

We may investigate suspected breaches of this section and take any action we consider appropriate, including cancelling Orders, withholding delivery, suspending or closing Accounts, and reporting activity to the relevant authorities.

13. Intellectual property

All content on the Service — including text, graphics, logos, page layouts, images and software — is owned by or licensed to Playhive and is protected by intellectual-property laws. The Playhive name and logo are our property. Nothing in these Terms grants you any right to use our intellectual property except as strictly necessary to use the Service for its intended purpose.

All trademarks, game titles, publisher names and Platform names shown on the Service belong to their respective owners and are used for identification purposes only. Their appearance does not imply any endorsement of, affiliation with, or sponsorship by Playhive.

14. Third-party platforms & content

Digital Products are activated and used on third-party Platforms that we do not own or control. Your use of those Platforms is governed by their own terms and policies. We are not responsible for the acts, omissions, availability, content or policies of any third-party Platform, publisher or payment provider, nor for any action a Platform may take in relation to your account or your use of a Digital Product.

15. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties that are not expressly stated in these Terms, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or secure, or that a Digital Product will be compatible with your particular device, Platform configuration or region beyond the information stated on its product page. Nothing in this section excludes any warranty or right that cannot be excluded under applicable consumer-protection law.

16. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law, including mandatory consumer-protection law.

Subject to the paragraph above, and to the fullest extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill; and (b) our total aggregate liability arising out of or in connection with an Order or these Terms will not exceed the amount you paid for the Digital Product or Products giving rise to the claim.

17. Indemnification

You agree to indemnify and hold harmless Playhive and its directors, employees and agents from and against any claims, damages, losses and reasonable expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

18. Force majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including acts of God, war, civil unrest, strikes, failures of telecommunications or internet networks, Platform or infrastructure outages, cyber-attacks, or changes in applicable law.

19. Suspension & termination

We may suspend, restrict or terminate your access to the Service, or cancel Orders, at any time if we reasonably believe that you have breached these Terms or applicable law, or where necessary to protect the Service, other customers or third parties. Provisions that by their nature should survive termination — including those on intellectual property, disclaimers, liability, indemnification and governing law — will continue to apply after your access ends.

20. Privacy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy and, in relation to cookies, our Cookies Policy. By using the Service you acknowledge that we will process your personal data in accordance with those policies and with applicable data-protection law, including the EU General Data Protection Regulation (GDPR).

21. Changes to these terms

We may update these Terms from time to time to reflect changes in our Service, our business or legal requirements. The “Last updated” date at the top of this page shows when the latest version took effect. Where changes are material, we will post them on this page and, where appropriate, take additional steps to notify you.

Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. The version of the Terms in force at the time of your Order applies to that Order.

22. Governing law & disputes

These Terms, and any dispute or claim arising out of or in connection with them, the Service or an Order, are governed by the laws of the Republic of Estonia, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence. The courts of Estonia have jurisdiction, subject to any mandatory rules that allow consumers to bring proceedings in their place of residence.

If you are a consumer and we are unable to resolve a complaint directly, you may also use the European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

23. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign or transfer your rights under these Terms without our consent; we may assign our rights and obligations to an affiliate or successor. These Terms, together with the Privacy Policy, Cookies Policy and Refund & Returns Policy, constitute the entire agreement between you and us regarding the Service.

24. Contact us

If you have any questions about these Terms, or need to reach us about an Order, please contact: